FAQ

FREQUENTLY ASKED QUESTIONS

PHOTOGRAPHY

What camera equipment do Gerald and Marc use?

Gerald and Marc use a variety of camera equipment. Here is what you are likely to find in their Billingham Camera bags:

Cameras:	Canon Mark III 1Ds
Lenses:	Canon EF 16-35mm f/2.8L II USM Canon EF 24-70mm f/2.8L USM Canon EF lens 300mm 2.8L IS USM
Flash:	Canon Speedlite 580EX / Metz 58 AF-1 Elinchrom Studio Lights
Tripod:	Manfrotto 055MF3 MagFiber / 405 Pro-Digital Geared Head
Memory:	SanDisk Extreme® IV CompactFlash
Media Viewer:	Epson P-5000 media viewer

Any tips and advice?

Please sign up for our free newsletter where Gerald and Marc will share their tips, advice and experiences with you.

Can I license hoberman imagery?

Yes, the Hoberman Collection images are available through various rights-managed image libraries.

Please visit our Image Library page for more information.

I can’t find a specific image in the image library?

We are constantly adding new images to our online collections, however we do have a vast collection of transparencies that have not yet been digitized / keyworded. If there is a specific Hoberman Collection image that you have seen but cannot find through our image library please contact uk@hobermancollection.com and we will be happy to help you

Can I use hoberman images on my website?

For licensing Hoberman images for your website please visit our Image Library page

Do gerald and marc take on commissions?

Yes, Gerald and Marc take on commissions internationally, both together as a team or individually. If you would like to discuss a project please contact office@hobermancollection.com

PRODUCTION

Are hoberman collection images retouched?

The not-so-simple answer to this question is yes and no. Computer work of all Hoberman Collection images is strictly supervised by Marc Hoberman. All images are taken through the basic and minimal computer retouching functions (RGB to CMYK conversion, slight sharpening, removal of dust and scratches etc). Colour curves are adjusted to counteract the colour shift from converting the files to be print-ready, but we do not do any image manipulation and have a strict policy of no compositing.

Who designed this website?

This website was created by Ukubona Digital Media under the art direction of Marc Hoberman. Special thanks to Gavin Cromhout (Chief Designer), Craig Payne (Chief Programmer) and Mark Magielse (Big Chief). For more information about Ukubona Digital Media click here

PRODUCTS:

Why do my book pages stick?

Some of the Hoberman Collection large format coffee table books have spot U.V varnished images on each page. This is an expensive and complex technique sometimes found on book covers but rarely on the inside of a book.

The Spot U.V varnish can sometimes cause static between pages creating a “ripping” noise, however this will not damage the book in any way.

why is my screensaver not working?

For screensaver troubleshooting please click here

Are hoberman products environmentally friendly?

Yes, all of our paper stock comes from long-term cultivated woodlands. Fibre material is of non-chlorine bleached cellulose filling and pigment coating consisting of natural products such as calcium carbonate and china clay.

How can I stock Hoberman products in my shop?

To stock Hoberman products in your shop please contact the relevant agent for your country/region from our Contact page and we will be happy to introduce you to our wonderful and broad range of products. If you need further information please contact office@hobermancollection.com

BUSINESS

What is the hoberman collection mission statement?

To create elegant books, inspired by the art of photography, the power of the pen and publishing excellence that satisfies the most discerning criteria.

When was hoberman collection established

Hoberman Collection was established in Cape Town, South Africa, 1996

How do I apply for a job with hoberman collection?

Hoberman Collection is a fast-growing dynamic company and we are often looking for talented, forward thinking people to join us. Please see our jobs@hoberman link at the lower navigation bar of the website

How do I apply to be a supplier or strategic partner?

If you would like to speak to us about strategic partnerships please contact uk@hobermancollection.com

Where is the hoberman head office?

The Hoberman Collection head office is in Cape Town, South Africa.

Please see our contact page for further details.

I have a book idea, who do I contact?

Hoberman Collection regret that we do not currently publish the work of other photographers.

However if you have a book concept that you would like to commission us to produce please contact office@hobermancollection.com

WEBSITE

General Feedback

We would love to hear from you and have your thoughts on the HobermanCollection.com experience (whether good or bad).

Please contact web@hobermancollection.com

I have come across a bug / error on the website. Who should I contact?

We would very much appreciate reports on any bugs / errors / broken links etc. Please email web@hobermancollection.com

I would like to link to your website, how do I do this?

We would be happy for you to add a link on to your website to HobermanCollection.com. If you would like our logo graphic or an link image / banner free of charge please contact web@hobermancollection.com. We regret that our website policy does not entertain reciprocal links.

ORDERS

Do you ship to anywhere in the world?

Yes we do

What forms of payment do you accept?

We accept all major credit cards (including Visa, MasterCard, JCB, American Express and Diners)

For bank transfer, our banking details are:

Bank: Barclays, Hampstead

Account name: Hoberman Collection UK Ltd

Sort Code: 203616

Swift Code: BARCGB22

Account Number: 70657115

Where are the orders dispatched from?

Most orders will be dispatched from our United Kingdom warehouse.

Yes, online payments are processed through a secure server.

Yes, [information pending]

How long can I expect a delivery to take?

Hoberman Collection cannot guarantee delivery times but we try our best to deliver book orders within 5 working days and Art Print deliveries within 10 working days. If your order is of an urgent nature and needs to arrive by a specific date please contact uk@hobermancollection.com

My delivery has arrived and there is a fault with my product, what do I do?

Hoberman Collection tries it’s very best to provide fault-free products of the highest standard. If your order has arrived damaged please contact us at orders@hobermancollection.com and we will replace the product for you free of charge.

What is your returns policy?

HobermanCollection.com only accepts returns for products that have arrived faulty or damaged. Hoberman Collection tries its very best to provide fault-free products of the highest standard. If your order has arrived damaged please contact us or orders@hobermancollection.com and we will replace the product free of any further charges.

Are multiple orders shipped together?

Multiple orders of the same category product are shipped together (e.g. multiple books) however different products (e.g. books and art prints) are shipped separately because they come from different sources.

I have a specific order request, who can I contact?

For specific order requests / instructions please contact web@hobermancollection.com

If you questions are not shown above or you would like further information please contact

web@hobermancollection.com and we will try our best to answer you within 24 hours.